Unlocking the Gold Mine
JSG Innotech Pvt. Ltd.
The Condition
The company had a well designed brand, good product designs, engineering capabilities, production capabilities and a large number of loyal employees. All of this was well complemented by a pan-India product distribution network with their own logistics infrastructure. However, the promoters were hitting a wall in realizing the full potential of the company’s capacity and capabilities.
Challenges and Issues
- Rigid Silos, persisting intergroup conflicts and a climate of retribution and back-biting.
- Lack of Employee Initiative.
- People avoiding responsibility and unwilling to be accountable.
- Discriminatory behaviour of managers.
- Environment rife with gossip and loose talk.
- Sluggish retail sales growth and erratic fulfilment of large B2B Business opportunities.
- High amount of rework and wastage of raw material.
The founders knew that they were hitting a wall. All their efforts including incentive schemes, direct counselling and micro-management were not making any significant difference.
Interventions Conducted
We started with a detailed study of the existing Business Model, Business Practices, Organizational Structures, Organizational Culture and Climate, and the Leadership and Management abilities and skills of stakeholders.
Based on the study’s outcomes, we designed and executed a tailor-made Three Phased intervention for reinventing and redesigning the whole enterprise without causing disruption in business. The intervention included a series of workshops, training programs, coaching sessions, consulting sessions, structure design and implementation projects, and business expansion and growth projects.
Phase I: Reinventing the Enterprise
The First Phase focused on the creation and adaptation of a co-created Enterprise Framework. This framework was designed in a three day rigorous workshop with representative groups from all levels of the organization. The resulting framework included a set of new Values and Group Commitments. From this framework emerged a new Organisational Climate, a new Work Culture and a new kind of Leadership at all levels of the organisation.
Further workshops, coaching and consulting sessions were conducted to develop the Leadership and Management, create alignment within and among work groups and among departments and facilitated people in adapting and institutionalizing new values, work ethics and the realisation of group commitments.
Phase II: Building the Enterprise
Phase Two focused on training the Leadership and Management in critical aspects of building an enterprise. These included:
- A work culture of Integrity and Authenticity.
- New ways of leading and managing people and external resources.
- Coaching and Training people for performance and productivity.
- Create, design and implement new organizational structures and work practices.
- Adapt new methodologies for breakthrough productivity in functions such Production Management, Channel Management, Sales Management, Supply Chain Management, Human Resources Management
Phase III: Breakthrough in Business Growth
In Phase Three, a complete set of strategic outcomes for long term growth and expansion were co-created by the leadership and management team. Following this a program for a breakthrough in business expansion was launched with both internal and external stakeholders. The outcomes were numerous.
- The entire distribution network was realigned to a set of new policies and protocols.
- The sales team was expanded and retrained.
- A complete and well equipped New Product Design and Development department was created,
- A full-fledged Human Resources department was created,
- A Corporate Communications Department was created.
- Land and asset acquisitions were made to build a large new manufacturing facility to expand the capacity many-fold.
Throughout the 18 month engagement, breakthrogh business results were ongoingly produced. Resulting in unprecedented growth for our client. The top line during the first twelve months of engagement doubled and doubled again during the next year. The company was debt free by the 12th month of the engagement. This growth and expansion trend has continued with some fluctuations in-between. The business is now a complete enterprise and is now almost 20 times of its initial value.
Additional outcomes that were realized for individuals and teams:
- A real sense of ownership and contribution to the future of the Enterprise.
- A heightened level of people taking initiative in learning and development.
- Peace of Mind and a peaceful, conflict free work environment.
- Experience of real personal and professional growth at all levels of the organisation.
- Enhanced affinity for co-workers.
Emergence helped us develop a deep understanding of the organization, individuals and conditions. They created Team Work and Team Spirit in all the employees.
Their commitment towards organizational objectives stood out … their professional integrity and completeness of their interventions and programs made the difference…